FAQ
If you have more questions, please email us at kimberly_marchand18@hotmail.com.
Are all ARCHIVE18 items authentic?
Yes. ARCHIVE18 is committed to selling authentic pre-owned luxury goods. Our pieces are carefully sourced, with many items acquired through established luxury resale channels in Japan. We do not knowingly sell counterfeit or replica merchandise.
Where do you source your items?
Many of our pieces are sourced from the Japanese luxury resale market, known for its established secondhand luxury industry and strict regulations surrounding counterfeit goods. We may also source select pieces through other trusted resale channels.
Are your items new or pre-owned?
ARCHIVE18 specializes primarily in pre-owned and vintage luxury pieces. Because these items have had a previous life, signs of wear may be present. Each listing includes a condition rating and description to help you understand the item’s overall condition before purchasing.
How do you rate the condition of your items?
We use the following condition scale: Unused / Like New Appears unused or exceptionally well preserved. Little to no visible signs of wear. Excellent Beautiful pre-owned condition with very minimal signs of wear. Minor imperfections may be present upon close inspection. Very Good Gently used with light, visible signs of wear consistent with age and previous use. Overall well maintained. Good Noticeable signs of previous use, such as scratches, rubbing, discoloration, hardware wear, creasing or interior marks. Still in good usable condition. Fair / Well Loved Significant signs of wear and age. May include heavier scratches, stains, fading, cracking, rubbing, shape loss or other imperfections. Fully disclosed in the listing whenever possible.
Will every flaw be listed?
We do our best to photograph and describe noticeable signs of wear. However, pre-owned and vintage pieces may have minor imperfections that are difficult to capture in photographs. Please review all listing photos carefully, as they form part of the item’s description.
Where does ARCHIVE18 ship?
We currently ship to customers in Canada and the United States.
Will my order include tracking?
Yes. Orders are shipped with tracking so you can follow your package throughout delivery.
Are orders insured?
Yes. ARCHIVE18 ships orders with insurance. Signature confirmation may also be required for higher-value purchases.
How long will it take for my order to ship?
Orders require processing before shipment. Once your order has been dispatched, you will receive tracking information. Delivery times may vary depending on your location, carrier delays, customs processing and other circumstances outside of our control.
Will I have to pay duties or taxes?
Customers are responsible for any applicable customs duties, import taxes, brokerage fees or other charges imposed by their country or local authorities. These charges are not included in the item price unless otherwise stated.
Why does the colour look slightly different in person?
We make every effort to photograph our pieces accurately. However, colours may appear slightly different depending on lighting, photography and your device or screen settings.
How should I use the measurements provided?
Measurements are provided as accurately as possible but should be considered approximate. For handbags and accessories, dimensions may vary slightly depending on where and how the item is measured. We recommend reviewing the listed measurements carefully before purchasing.
Do items come with their original box, dust bag or accessories?
Only the accessories specifically mentioned under Includes in the product listing are included with your purchase. If a dust bag, box, authenticity card, strap or other accessory is not listed, please assume it is not included.
Can I cancel or change my order?
Cancellation requests must be made within 48 hours of purchase. Once an order has been processed or shipped, it can no longer be cancelled or changed. Please contact us as soon as possible if you need assistance with an order.
Can I reserve an item?
Unless otherwise stated, items are available on a first-come, first-served basis. An item is not considered reserved until payment has been completed.
Why is there only one of each item?
Most ARCHIVE18 pieces are individually sourced pre-owned or vintage items. Once a piece sells, we may not be able to source the exact same item again.
Do you accept returns?
All ARCHIVE18 purchases are final sale. Because our inventory consists primarily of individually sourced pre-owned and vintage pieces, we do not accept returns or exchanges for change of mind, fit, colour variation, normal signs of previous use or other characteristics disclosed in the listing. Please review the description, measurements and photographs carefully before purchasing. If you would like additional information or photographs of an item before purchasing, please contact us.
What if there is a problem with my order?
If you believe you received the wrong item or there is a significant issue that was not disclosed in the listing, please contact us as soon as possible after delivery with your order information and photographs. We will review the situation individually and work with you toward an appropriate resolution where applicable.
